Verizon 624’s project is an initiative to ai customer service
In April, Verizon’s CEO in its consumer group, Sowmananaaan Sampath, fell to a crypttic teaser of his LinkedIn page: “Project 624. All about the customer. Arrival soon.” And then … nothing else about it. Up to date. Now we know that 624 represents date, June 24, and the project is an ambitious customer service program…