Dubai-based E -sheat Service Hala records the progress of trips and users in the first half of 2025, along with fleet fleet initiatives.
The combined effort between Roads and Authorities Authority (RTA) and CAREM Reported 12 percent increase in Dubai taxi trips to months peaks, with active user who changes 10 percent. In Ras Al KhaimahTrip Volumes Growing 11.3 per cent user numbers add 15 percent.
Remembering by the riding, users
Customer satisfaction keeps 4.9 out of 5, with 98 percent of rated trips marked “good” or better. The service gives a 93 percent flight trip and maintain an average estimate time to come under three minutes in peak areas.
Halala expands its fleet to 250 vehicles in H1, with 600 more planned for deployment. The company Indicated four electric vehicle modelscarrying overall fleet of 90 per cent hybrid composition. Electric veachers journeys result in approximation reduction in the release of 272.61 metric tons of co₂e.
The performance of the operation shows the progress of metrics. Customer contact rates fell by 13 percent, low-rated trips dismissed by 25 percent, and cancellation fell to 17 percent.
These improvements follow initiatives including additional taxi supply, coordination with franchise colleagues, and customer repair patterns of fixing rites standards.
The company over the 2,600 new H1 captain of training in operating and service modules. More than 6,000 existing captains complete the refresh of training that focuses on customer experience and quality of riding.
Khaled Nusegeibeh, CEO of Hala, said: “We are proud of the momentum to withdraw home.
The service works through the Carem app and gives riding in Dubai and Ras Al Khaimah.
Growth shows more powerful UAE movement including tourism power, increasing local travel, and increasing e-hailing of transport options.
captain Initiative initiatives include the opportunities of development, safety and service training, supporting mechanisms for physical identification programs, recognition programs, and financial support programs.
