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ISOHeadquartered Customer Customer Management Company (CRM) company focuses on no code and low-code CRM Applegutment, have Officially launched the latest platform update, 8.3 “twin” to releaseIntroducing a suite of AI-native capabilities designed by the workflow’s streamline CRM and AUTOMATION.
With this update, the Creatio continues its mission to build business software where people and AI agents are in full sales, marketing, marketing, and marketing development.
“This release for us is a different point of Pivot where we act beyond the traditional Saas CRM,” said Burley Kawasaki, President of the Creator, in interviewing Venturebeat. “The way we work with Saas has a fundamentally changed – it’s about moving the fluid between applications and AI agens.”
Ai-native throughout the Creatio with communication and classic access
New emission centers around embedding AI at the core of the creavenio platform, instead of treating it as an add-on.
Creatio 8.3 includes a conversational user experience, prebeilt AI-based agents based
These features are now available to all customers and test users with no additional costs or licensing requirements.
“Don’t you see us releasing a force to disrupt, right?” Kawaski said, a twinkle in his eye as he calls the opposite CRM Provider Salesforce’s Awentforce Ai Agent Platformthat requires a separate additional subscription or paid credits to Access to the agent’s construction capabilities.
Creation The platform begins with $ 25 per user per month.
Because we don’t think about it as an add-on or something separately you need to use in addition to your existing apps, “as the hop.” This is a part of our app experience. “
Multi-interview interaction support on the platform
The platform now offers a natural language interface wearing the web and mobile apps in the creaatio, as well as engagement of tools such as Microsoft Outlook and teams.
Users can turn between channels and devices without losing context, allowing maintenance, always interact with AI agents with AI agents.
“We support a lot of conversation support with constant context of devices and platforms – if you are in Outlook, teams, or mobile,” Kawasaki. “Our adjustive user experience allows users to live in an enthusiastic driven withdrawal by functioning through natural language.”
Zoom and Gmail participation is expected later in the year.
Preboild and custom AI agents for different sectors and functions
In this release, the Creaties Narrowly with many agents who snatch supporting high tasks of high assignments throughout business areas:
- Selling agents Manage tasks such as research accounts, prepare meetings, and create quotes.
- Selling agents Help make campaign messaging, emails, and other targeted content.
- Service Agents Focus on faster case resolution by drawing from the basics of the content of the content and suggesting new content where gaps.
- No-code agentsBeginning with the Dashboards agent, help non-technical users to make and refine analytics using natural language language.
“In sales, agents manage data entry, follow-ups, and paperwork, releasing repairs and campaigns.
“While others still offer praxing products to AI and complex price pricing models, we took a different road,” as Kawasaki. “This release offers a platform, an experience, and a clear route to facilitate AI adopt and reach the actual business value.”
Creatio conversation assistant 8.3 also indicates advanced features such as uploading files for organizational documents (rag accuracy based on proprietary knowledge accuracy.
“Agents can now be based on Uploaded Documents and Metadata in Creatio, ensuring answers is accurate and personal, not generic,” says Kawasaki.
Build and deploy custom AI AI with no code
No-Code Development Development has been overhauled with embed AI assisting to build dashboards, apps, and even new AI agents. Users can design and deploy agents by combining applicable skills, work, prompting, and knowledge that prompts engineering resources.
“We launch a no-codeient agent builder where you describe skills, prompting, actions, and work,” as the Kawasaki. “It’s visual and accessible but still requires thoughtful training and data input.”
Under the hood, Creatio supports several foundation models including Openi, Antropic, and Gemini. A handful of carry-on-own model is planned later than 2025, helping customers to host their own models, such as llama or defasek, and match it with specific tasks or agents.
“We decided not to build our own LLM,” Kawasaki explained. “However, we supported Opukai, anthropic, and Gemini – and soon, customers can bring their own model.”
Security, data management, and the grounding remains priorities
Social and management is also a priority of this release. Documents used in training or informing AI agents are stored in each customer’s safe period, and are not shared with external language models.
Customers can control what documents continue to sort agent and access access to ensure compliance with regulation, especially in sensitive industries.
Releasing follows many hands attempts and feedback from Creatio’s customer base. The first users highlight the need for the new guidance of designing the AI-assigned assistants, which Creatio has planned to meet additional resources later this year.
The company also expected to follow this summer launch with a second wave of shows of parts and new autumn agents.
“We see true opportunity without agents who replace people, but agents who connect teams and digitally helping hybrid organizations,” Kawasaki.
The Creatio has set up 8.3 release as a transition from other CRM bolt-on AI strategies. However, it refers to the unite of AI and human contributions to one, a liquid experience. For customers, this means that the freedom of work is how they choose – through classic CRM interfaces or by conversation, support AI-Supported.
