The state of the FIRS CARE at the Nottinghamshire house, closed by April, terrible for patients, family and staff (‘How did it get?’ What happens when caring for a home break down, 7 June). But the career commission (CQC) is not the only body to blame the flaws like this.
It does not investigate individual complaints – this is most local government and social care of the Ombudsman (LGSCO), but also Parliamentary and Health Services Ombudsman (Phorso). It depends on who the care fund is; In theory the same care house can deal with two Ombudsman personnel who don’t know each other. Both similarly condemned trust in trusting negative reviews.
My father died two days after he was transferred to a house for palliative care. So much happens in the terrible day, with staff who don’t care and don’t involve any senior staff. I complained to the manager and then the company’s headquarters. I have received many refreshments and arguments, which one is obviously not true that I think I will catch them.
I told everyone in Phso. I waited for eight months, with every funniest excuse to beat me as a reason for not investigating. I don’t believe LGSCO will be fine.
Knowing home care for the care I complain and have time to prepare for an investigation, which never comes. Everything I do by murmuring is shown how to get away. Other houses in the same organization graded without adequate or require advancement, with a bad level of staff and behavior of patients is especially marked. So CQC criticized, but don’t leave the Ombudsman.
Name and address provided
Your article makes me cry. My parents (90 and 92) have, since February, suffer deterioration of their health so necessarily today’s full-time care. Three of the four areas given to the local authority provided in “rehab places more than forgetful.
Home my father now lives harmlessly for someone in his position. My sister and I’m desperate trying to arrange a replacement for her, but takes time and every day she has a very long day. And as to wait, we try to if a carer will let my mother go. The difficulties we move to him because of his record of “very difficult behavior” did not fail.
Name and address provided
