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Americans have more options if they want to eat, even if it’s a chain of fast food or customer satisfaction with an important cause of their going.
art New Report From American Customer Satisfactory Index (ASCI) offers understanding of how brand stacks in terms of customer satisfaction.
Overall, customer satisfaction Restaurants to be easy-to-service Remained the same in the last year, up to 79 of 100, according to the Asci restaurant and study of food delivery 2025. In the brands of food fast, Chick-fil The highest customer satisfaction score is announced, at 83, the study says. It also ranks highest from chickens with chicken pointed to joints specifically.
The favorite favorite return of Summertime in Chick-fil-A for 16th year
The chain, with more than 3,000 locations across the US and Canada, currently conducted at the highest position for customer satisfaction between restaurants to be easy-to-service for 11 consecutive years.
People who enjoy the outer patio of Shoreview, Minnesota. Chick-fil-a is an American fast fou fouft food food restaurant specialized in chicken sandwiches. (Michael Siluk / UCG / universal group images through GETTY / GETTY images) images)
In the overall scoring of fast food, there are two lanes to tie for the second place. Panda Express and Starbucks Received points of 80, according to asci. Starbucks post a 4% leap of the customer’s satisfaction year each year, the study was found.
The Bread of Arby, Panera, Papa Johns and Pizza Hut, with scores of 79, not far, according to data.
Fast-Food Brand with lowest study customer satisfaction score is McDonald’sof 70. That’s 1% lower than last year.
An external view of a McDonald food restaurant in Pittsburgh on May 24, 2024. (Paul Weaver / Sofa Images / Lightrocket by Getty Images / Getty Images)
However asci says “New company efforts to facilitate R & D to drive faster technology and menu changes can be changed this trend.”
McDonald McCrimpy has recently entered the US and revisit Fan-Favorite Snack Wraps to the next month. The company also said that drinks are a place where it can be found great growth.
McDonald confirms the permanent return of snack wraps as favorite menu returns
the Full-Service Restaurant sectorIn the meantime, there is a customer satisfaction score of 82, according to ASCI.
Denoting a reduction of 2% from last year.
ASCI says customers in full-service restaurant “no mass value and lost their experiences to carry and deliver food benchmarks and service benches” higher. ”
Texas Roadhouse, tied before Longhorn Steakhouse last year, held in top customer satisfactory score for sit-down restaurants despite a 1% drop. It scores 84.
The Texas Roadhouse logo was seen in a sign outside one of its restaurants in Williamsport, Pennsylvania, on August 10, 2024. (Paul Weaver / Sofa Images / Lightrocket by Getty Images / Getty Images)
To reduced customer satisfaction with 2%, Longhorn Steakhouse fell to No. 2, received an 83, each study. The restaurants owned by Darden Olive Garden, at 81, were under Longhorn.
Two brands – Applebee’s barrel and cracker – scored 80 for customer satisfaction, asci study found.
Asci director of research Emperus Forrest Morgesson said in a statement that the restaurants “do not rely on their traditional playbooks.”
“Brands to succeed are immediately adaptable to transfer tastes without compromising consistency or experience,” he said.
ASCI also looks at the study of how food delivery services targeted at customer service. Found “Small” Services “services higher customer satisfaction compared to large companies like Uber eatsDoordash and Grubhub.
Small services are marked 77, two points higher than uber food and five points higher than doordash and grubhub.
A food delivery worker rode his bike on July 7, 2023 in New York City. (Leonardo Munoz / Viewpress / Getty Images)
Overall, customer satisfaction for food delivery services is hit by 74, a 1% year-year rise.
With no economic security, Americans spend less than fast food
“While prices remain inferior to schedule the delivery experience, points that are healing with food prices and websites on websites with available apps.
Average total use of US households fOOD Each month $ 269 per month, according to Jallethub.
Some brands at the restaurant considered by consumers who eat less and spend less of their months as uncertain economics as their decisions.
